On the rare occasion that something goes awry, our customer service team is happy to offer a solution!
If an item is missing, damaged or you are not satisfied with it, you may request a refund or replacement item within 15 days of your purchase by sending an email to email@example.com.
We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request. In certain situations, descriptions and/or photos may be required.
- Note that any request for a refund or replacement may be subject to review.
- Replacements are subject to availability and will be shipped at no additional cost.
- Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you will be refunded the amount that you paid after any applied discounts.
- To be eligible for a refund or replacement, the request must be made within 15 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Damaged or Defective item?
If you receive product that is defective or damaged, please request a refund or replacement within 30 days. We ask that you wait until this request is approved before discarding any damaged boxes, packaging, or products, as we may request a picture(s) of any damages to help in the processing of your request.
Pictures of the damaged product, or order in the condition it was received, help our packing team improve. If any additional information is required to process your request, we will contact you by email.
If your order is missing an item, it may have shipped separately and may arrive in a different box at a later date. If all boxes have been delivered and an item listed in the enclosed packing slip is missing from you order, you can request a refund or replacement by emailing a request to firstname.lastname@example.org.
Need additional help?
Should you have any additional questions or need any further help, please contact us at email@example.com.